Terms of service

Last updated: 8 November 2026. These terms apply to orders placed from that date.

1. About us and these terms

Kit Room is the trading name of Kit Room (N.I.) Ltd, registered in Northern Ireland, company no. NI650934, registered office Unit 3B, Annacloy Business Park, Downpatrick, BT30 9GF. VAT no. GB287535168. Email info@kit-room.co.uk.

These terms apply when you buy from us as a consumer: for yourself, your family or as a gift, not for a business. They work alongside our refund policy, shipping policy and privacy policy. Orders placed by or for a club, school, company or other organisation are business orders, covered by the business section of our refund policy and the terms in your quote.

Nothing in these terms affects your legal rights as a consumer.

2. Your order

When you place an order, we email you to confirm we have received it. That email is our acceptance, and the contract between us starts then. We may decline an order before we accept it, and if we can't supply something after accepting it (for example, a supplier discontinues it), we will tell you, offer an alternative if there is one, and refund anything you have paid for it.

If we have made an obvious error in a price or description, such as a price far below what the item is worth, we may cancel the order and refund you in full, even after we have accepted it.

3. Prices and payment

Prices are in pounds sterling and include VAT at the correct rate: standard rate on adult sizes, zero rate on children's sizes. The delivery charge is shown at checkout before you pay, and our current charges are in the shipping policy. Payment is taken when you place your order.

Personalisation, such as names, numbers and initials, is priced as you choose it. If we need to prepare or redraw your own artwork, any charge for that is shown in your quote before you pay.

4. Personalised and made-to-order items

Most of what we sell is made or decorated for your order in our own workshop. Please check names, numbers, spellings and sizes carefully before you order, and check any proof we send you. We print or embroider what you ask for, so mistakes in what you entered or approved are not faults.

Personalised items can't be cancelled or returned for a change of mind once ordered (see our refund policy). If anything is faulty, or we have not made what you asked for, we will put it right.

Embroidery and print are crafted by hand and machine, so small variations are normal and are not faults: placement can vary by up to 1 cm, thread and print colours are matched as closely as the available colours allow, and colours on your screen can differ from the finished garment.

5. Logos and artwork you send us

When you send us a logo, crest, design or text to reproduce, you confirm that you own it or have permission to use it, and that it does not infringe anyone else's rights. We may refuse or cancel any order, with a full refund, if we believe a design infringes someone's rights or is offensive, defamatory or unlawful. If someone makes a claim against us because you sent us artwork you did not have the right to use, you are responsible for the costs of that claim.

We keep your artwork, and the stitch files we create from it, so that repeat orders match. The stitch files and set-up work we create remain ours, but we will only use them to make your orders. We will not use photographs of your finished kit in our marketing without your permission, and never where a child's name or face can be seen without a parent's agreement.

6. Delivery

Dispatch times and delivery charges are in our shipping policy and on each product page. If no delivery date is agreed, we will deliver within 30 days of accepting your order. If we are going to miss a date we gave you, we will tell you; and if we miss a delivery date that you told us was essential, you can cancel and get a refund.

The goods are your responsibility once they are delivered to the address you gave us, or to someone you nominated. If a parcel is lost or damaged before then, we will replace or refund it.

7. Cancelling, returns and faulty items

Your right to cancel, how to return items and what happens if something is faulty are set out in our refund policy. In short: plain items can be returned within 30 days (sale items within 14 days), personalised items can't be returned for a change of mind, and faulty or wrong items are put right at our cost.

Your legal rights: goods must be as described, of satisfactory quality and fit for purpose. If they are not, you can have them repaired or replaced, or get some or all of your money back. For free advice in Northern Ireland, contact Consumerline on 0300 123 6262 or at consumerline.org.

8. Our responsibility to you

If we break these terms or are negligent, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might when the contract was made. We are not responsible for loss that was not foreseeable.

We supply our goods for domestic and private use. We are not responsible to you for loss of profit, business or opportunity.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, including your rights in relation to faulty goods.

9. Events outside our control

If something outside our reasonable control delays your order, such as a supplier or carrier failure, severe weather or a power cut, we will tell you as soon as we can and do what we reasonably can to reduce the delay. If the delay is long, you can cancel and get a refund for anything not yet delivered.

10. Product information and safety

We describe our products as accurately as we can, using the manufacturers' information and size guides. Please check the size guide before ordering. If a product we sold you is ever found to be unsafe, we will contact you using the details from your order and tell you what to do.

11. Your information

We use your personal information as set out in our privacy policy.

12. Using our website

The text, images, logos and designs on this website belong to us or our suppliers. You may view and print pages for your own use, but not copy them for commercial use without our permission. Please don't misuse the site, for example by trying to break its security, scraping it or uploading anything harmful. We may change or withdraw parts of the site, and links to other sites are provided for convenience only.

13. Questions and complaints

Email info@kit-room.co.uk or write to us at the address above. We aim to reply within two working days. If we can't resolve a complaint between us, you can contact Consumerline for advice. We are not a member of any alternative dispute resolution scheme.

14. Law and courts

These terms are governed by the law of Northern Ireland, and you can bring a claim in the courts of Northern Ireland. If you live elsewhere in the United Kingdom or in Ireland, you keep the protection of the consumer laws where you live and can also bring a claim in your local courts.

15. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown here when you placed it.